Job Description

We are seeking an Onsite Desktop/End User Support Tech to join our team! You will resolve computer-related issues for your clients.

ONSITE DESKTOP/END USER SUPPORT TECH

F2OnSite www.f2onsite.com is an on-site IT services company that provides service to clients in over 40 states across the country. With coverage in over 15,000 zip codes, F2 is one of the fastest growing IT services companies in the United States and was ranked the 25th fastest growing company by SMU Cox School of Business last year. F2OnSite is currently seeking a Customer Service/Desktop Support Engineer to be located at a client site.

JOB SUMMARY

Onsite Desktop/End User Support Tech is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

RESPONSIBILITIES

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

REQUIREMENTS

EDUCATION AND EXPERIENCE:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

SKILLS:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• MS Application support
• Experience using ticketing systems
• Strong documentation skills
• Experience with software installs
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.