Job Description

Our F45 family is looking to grow our membership team. If you are a positive, outgoing, confident team player this might be the perfect role for you. We are looking for a superstar customer experience professional. Someone who has an unstoppable drive to grow studios, feels comfortable making calls, is a fitness lover, has strong customer service skills and is an overall self-driven salesperson. As the Membership Experience Specialist you will be the point of contact for potential members and setting the tone for the F45 experience.  BENEFITS:

• Flexible schedule
• Free Membership at F45

KEY RESPONSIBILITIES:

• Meet and exceed all key performance sales indicators for our studio, including membership sales/renewals, maximizing workout traffic and maintaining premium customer service levels
• Build strong relationships with F45 members
• Conduct in person, goal-oriented consultations with all trial members
• Work collaboratively with the Membership Manager to manage the studio, ensuring smooth and cohesive operations
• Strategize on methods to increase daily lead flow
• Maintain and grow the total membership base, following all aspects of the membership sales process
• Meet weekly and monthly sales targets
• Drive client referral program
• Attend all sales and training meetings
• Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
• Maintain top-notch cleanliness, appearance, and organization of the studio and inventory
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
• Ensure studio branding by adhering to company guidelines and values

QUALIFICATIONS:

• Must have experience delivering high-quality customer service, excellent communication, organizational, and written skills
• Motivated and passionate about health and fitness
• Positive and detail-oriented person that can talk to anyone
• Must have CPR/AED/First Aid Certification prior to 03/28/2022
• Computer proficiency with MS Office programs, comfortable learning new software, such as MindBody
• Ability to work independently and collaborate with Studio Owner, Trainers, and clients

COMPANY DESCRIPTION: F45 Training is a team-based, functional training facility that places a huge emphasis on the ‘three key factors’ of motivation, innovation and results. Combining the industry trends of group training and functional fitness, F45 delivers premium team training in a boutique studio environment. At F45 (the F stands for functional), no program is ever repeated, making every workout a unique experience. F45 Training is a global fitness training community specializing in innovative, high intensity group workouts which are fast, fun and proven to get rapid results for members. Endorsed by celebrities and athletes alike, F45 training’s commitment to innovation goes well beyond the studio floor. With an ever-growing suite of proprietary fitness and business technology, F45 Training provides an unprecedented level of insight and control for both clients and employees of the studio. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to F45 Corporate.