JOB SUMMARY: 

Face to Face Health and Counseling is a non-profit organization dedicated to meeting the needs of youth ages 11–24. We offer health care, counseling, and programs for homeless youth. The Drop-In Advocate is the first point of contact when youth enter SafeZone.  

The Drop-in Advocate position is responsible for providing individualized support & basic needs assistance (including meals, personal hygiene, shower and laundry) and follow-up to support youth to overcome homelessness.

This position is 37.5 hours a week and requires availability on evenings.

RESPONSIBILITIES:

• Manage all tasks related to the front desk at SafeZone.
• Provide excellent customer service while checking youth in the center and answering phones.
• Engage with youth at the center in a meaningful and respectful manner while assisting them with various resources offered at the center or in the community.
• Respond to crises and de-escalate situations in a calm and professional manner.
• Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of common areas, and special projects that arise.
• Support food service operations, including packing bag lunches and preparing/serving hot meals as needed.
• Collecting and recording appropriate data and completion of paperwork.
• Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to run-away and homeless youth that enable youth to relocate from the streets to safe and stable housing situations.
• Conduct individual assessments with youth to determine needs and housing stability.
• Refer youth to agencies for supportive services, case management and mental health support.
• Provides all services guided by the nine evidence-based principles for helping youth overcome homelessness.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School degree or equivalent required
• B.A. in social services or equivalent education preferred; extensive experience in lieu of degree will be considered
• Minimum of 2 years work experience working with the homeless or at risk youth
• Ability to work independently, exercising good judgment in involving others when necessary
• Knowledge of homelessness as it impacts youth
• Experience working with “high-risk” adolescents
• Reliable form of transportation for delivery and pickup of SafeZone supplies
• A valid driver’s license and current automobile insurance are required (if using personal vehicle)

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Ability to perform duties and responsibilities typical of an office environment.
• Able to be flexible, work under stress and to respond to emergencies/crisis
• Must be able to travel in all weather conditions in MN

Appropriate accommodations for physical demands will be made for individuals with disabilities.

BENEFITS: 

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as generous PTO and paid holidays.

Face to Face is an EQUAL OPPORTUNITY EMPLOYER. Diverse groups, including those with disabilities, are encouraged to apply.