ORGANIZATION OVERVIEW: 

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.  

JOB SUMMARY: 

The Health Care Access Specialist assists clients with enrollment into MNsure’s health insurance programs and care coordination. The MNsure Navigator determines which program best fits the applicant’s needs (Medical Assistance, MinnesotaCare, or the Exchange), helps clients understand how to use their public healthcare coverage, provides assistance with accessing health care services, and makes referrals to community resources.

This is a full-time position and requires availability, in office, during all hours of operation: Monday and Wednesday from 10:00 a.m. – 6:00 p.m.; Tuesday and Thursday from 10:00 a.m. – 7:00 p.m.; Friday 10:00 a.m. – 4:00 p.m.

RESPONSIBILITIES:

• Enroll clients into health insurance programs.
• Obtain information about clients and direct them to the health plan that meets their needs.
• Provide guidance on available health coverage programs.
• Assist the client with the MNsure application process.
• Navigate the system on behalf of the client.
• Assist with health plan enrollment and reporting changes.
• Maintain up-to-date knowledge of MNsure policies and Affordable Care Act (ACA) rules.
• Assist clients in identifying and accessing other health care services including primary care, medical specialists, psychiatrists, treatment programs, etc.
• Educate clients on how to schedule appointments, arrange transportation, request medical records, etc. and assist as needed.
• Make referrals to Face to Face programs and community resources (e.g., food shelves, clothing, baby items, shelters, etc.).
• Follow up with clients who were referred to external services and resources to ensure they received the assistance needed.
• Assist clients in developing a transition of care plan from Face to Face to new care settings.
• Develop and maintain a referral and resource list.
• Provide all services guided by the evidence-based principles for helping youth overcome homelessness.
• Perform other duties as assigned, such as general front desk scheduling and clerical work.

QUALIFICATIONS:

• MNsure Navigator experience or knowledge of health insurance programs required.
• Experience providing care coordination or knowledge of community resources.
• Current MNsure Navigator certification; or the ability to be certified and pass a background check before beginning.
• Strong computer skills with a high level of attention to detail.
• Excellent verbal and written communication skills.
• Knowledgeable of data privacy and confidentiality standards and protocols.
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds.

DON’T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You may be just the right candidate for this or other roles.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Ability to perform duties and responsibilities typical of an office environment.
• Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated.

Appropriate accommodations for physical demands will be made for individuals with disabilities.

BENEFITS: 

The pay rate for this position is between $20 and $20.60 per hour, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as 23 days of PTO and 11 paid holidays. 

Face to Face is an AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply.