Our Company Brand:
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!
Who We Are Looking For:
Passionate outgoing licensed estheticians who offer the highest quality facial workouts to our clientele
Customer service-oriented professionals who establish long term relationships with customers
Experts in skincare and facial wellness who offer clients an excellent personalized service, pertinent to their specific skin concern
Job Duties & Responsibilities:
Build and maintain positive and long-lasting client relationships through exceptional customer service skills
Practice utmost professionalism and embrace company standards at all times
Exhibit articulate and positive communication with clients and team members, contributing to healthy employee culture and luxury brand reputation
Meet or exceed daily and monthly sales goals, show understanding of strategic sales tactics, and educate clients to the FaceGym brand
Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices
Demonstrate problem solving abilities and resourcefulness while performing workouts, and tactfully handle client concerns as necessary
Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
Implement retail and merchandising practices to achieve sales goals, through effective sharing of technical knowledge and educational information with clients and co-workers
Job Skills and Requirements:
Studio location in Santa Monica, CA
Must be eligible to work in the US, and have a valid California Esthetician License
Must be flexible to work consistent weekly shifts, reasonable combination of evenings and rotating holidays, including minimum four (4) weekend shifts per month
Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training
Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction
Must be willing to support across all locations, when necessary, to further support and drive the business
Our Company Benefits:
Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
Quarterly comp workouts for all employees
Diverse medical coverage options for individual & family, through employer-contributed health insurance
Dental and vision coverage for individual & family
Generous PTO (paid time off) packages, for both full-time AND part-time employees!
Employer-sponsored life insurance for full-time employees
401K pension plan for all employees
Confidential “Employee Assistance Programs” through independent third-party provider
Great discounts on FaceGym workouts and products
Exceptional education and training in advanced techniques and technologies
Career progression and growth opportunities through internal promotion and recognition
FaceGym F.A.M.I.L.Y. Values:
Fun
We have fun working together
We bring joy & excitement to beauty
We feel good when we make others feel good
Audacious
We strive to innovate every day
We make confident & informed decisions
We are brave & seek to disrupt the industry
Magic
We collaborate together with purpose
We go above & beyond to make things shine
We find ways to surprise & delight our clients
Inclusive
We support and learn from each other
We are kind and respectful to each other
Our differences are what makes us stronger
Love what you do
We are positive & passionate
We live the values of our brand
We are obsessed with our customers
You Are Important
We enjoy a balanced lifestyle with well-being
We share our ideas to improve our business
We bring our whole selves into our work
Coronavirus Responsibilities and Implications:
Must practice in accordance with all post-COVID19 protocols set forth by FaceGym, including any future modifications, as guidelines to federal, state, and local government continue to change
Must agree to wear all PPE (personal protective equipment) required by FaceGym during workout services, and whenever requested by clients
Must demonstrate proper sterile use of aesthetic equipment and all PPE, upon completion of hands-on training and throughout the entire work shift
Must be flexible to comply with any changing COVID protocols that may occur with evolving government guidelines
Must Know Info:
Full-time and part-time availability but all applicants must be available to work weekends
Interviewing will take place March 6th – March 24th, and will include prescreening video interview on Zoom and a hands-on Trade Test to showcase face massage techniques in the "style of FaceGym workouts" as well as skills in customer service/education & product sales
Our new hire Bootcamp training is tentatively scheduled for April 10th- April 24th (each day 9am-5pm) in our West Hollywood location. Full attendance is required, and all eligible candidates MUST be available to attend every day of Bootcamp!
Compensation Package:
Trainers are paid according to the standard Trainer pay structure of “hourly versus commission” wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher – total service commission (which is issued at 30% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the ‘primary duty’ category of client service time (issued at $18.35 per hour)
Event Pay: $40/hr
House Visits: $60/hr
10% retail commission on FaceGym products and 5% commission on third party products sold