Job Description
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What is in it for you:
What You Will Be Doing:
Qualifications
Your Experience and Skills Include:
Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
Frequent walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Must have proof of valid U.S. work authorization.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.