Job Description
Reservations Agent
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Potential to earn quarterly bonus
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Complete administrative tasks such expense reports and process invoices.
- Build customer relationships by providing exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Ability to work within a team environment