Job Description

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival (ie. temperature control, hotel amenities etc.)
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge and Chief Concierge
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Maintain confidentiality of guest information and pertinent hotel data
• Other duties as assigned

Qualifications

• Previous customer service experience, preferably in a 4 to 5 star luxury hotel
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Possess proper knowledge of the Berkeley area for guest referrals
• Able to work a flexible schedule including weekends and or holidays

Additional Information

Hourly Rate: $17.61