Job Description

Reporting to the Director, Operations, the Villa Manager is responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villa’s and exceptional guest service for the guests occupying these accommodations. Additionally, the Villa Manager will assist in oversight and care for identified VIP’s as per the Hotel guidelines.

What you will be doing:

• Create the stay and the environment for the Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpoints
• Serve as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stay
• Liaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B division
• Assist guests with Concierge related activities and thus working closely with the Concierge team to put together itineraries
• Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
• Reviews arrival reports and VIPS's to ensure all special requirements are met or exceeded
• Develop, implement and sustain guest service standards
• Upholds the highest standard of internal and external customer service at all times
• Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
• Conducts and participates in monthly communication meetings
• Monitors and provides feedback on monthly labor expenses
• Participates in yearly budgeting process and strategic planning/marketing planning
• Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
• Ensures effective utilization and productivity of all staff through staff planning, hiring and scheduling while adhering to budget parameters
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
• Actively participate in the Fairmont Kea Lani, Maui’s committee(s)

Qualifications

Your experience and skills include:

• High School diploma or equivalent or vocational training
• College or University degree in Hotel Management preferred
• Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
• Exceptionally strong guest service orientation and training skills background
• Must have cash/float handling experience
• Valid Driver’s License
• Clean Driver’s Abstract
• Maui County Liquor Card

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS