Job Description

At the Fairmont Hotels and Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Full-Time Group Reservations and Event Sales Coordinator, where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What's in it for you:

• $27.68/hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

Reporting to the Director of Event Sales & Services and the Director of Revenue, responsibilities and essential job functions include but are not limited to the following:

• Assist with reviewing all bookings at turnover to confirm accurate room type and event blocking in sales booking system, accurate reflection of commissions / rebates and ensure all meeting planner points are tracked
• Provide administrative support to Event Sales & Services team in the planning and execution of daily, weekly, and monthly tasks and reports
• Assist with Wedding and Social Event courtesy blocks, quote rates and assist with requests
• Set up and manage Passkey for all groups
• Assist with creating proposals, processing contracts, responding to sales leads and function space inquiries
• Assist with monitoring all group and tour blocks. Track cut off dates and enter rooming lists while ensuring accuracy
• Update reservation changes, add billing instructions, comments and traces to all event and room reservations
• Complete group pick up reports, audit reports, commission reports and requests
• And more

Qualifications

• Previous customer related experience with a passion for hospitality required
• Previous Front Desk, Event Coordinator, and/or Reservations experience preferred
• Previous Property Manager System and Passkey experience preferred
• Computer literate in Microsoft Window applications required, especially Excel
• Must be able to type 25 words per minute
• Strong organization and time management skills
• Ability to problem solve with a high attention to detail
• Excellent communication skills, both verbal and written
• Ability to work well under pressure in a fast-paced environment, handling many tasks simultaneously
• Ability to work independently and completed assigned tasks, as well as work cohesively as a part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible and reliable

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! **\ #BELIMITLESS **