Job Description

Spa Reception Agent
First impressions are everything! As a Spa Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

• Consistently offers professional, engaging and friendly service
• Create a welcoming atmosphere for guests during check in and check out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including check lists.

Qualifications

Your experience and skills include:

• Previous experience is an asset in a salon or spa
• Bilingual is an asset
• Basic computer skills required

Additional Information

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.