Assign upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
Review arrival to ensure that accurate information including rates, billing and contact information.
Pre-assign room allocations in correspondence with the collected data on the reservation – input traces, alerts, comments.
Monitor check-ins on an hourly basis and action accordingly.
Work closely with guest Relations coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to effective operations.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk colleague to cover the as needed and answer internal and external calls throughout the shift.
Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests.
Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: inspecting allocated VIP rooms, amenities, and special requests.
Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures.
Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
Flexible schedule including night and weekend required
Contribute to a positive working environment
Communicate guest feedback to hotel management and department/division heads.
Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
Additional duties not mentioned above may also be requested by Supervisor/Manager.
Qualifications
Qualifications
Have a strong understanding of Front Office operations and previous experience in a luxury hotel
Previous experience in five star standards
Previous experience in working with international colleagues
College degree
Additional Information
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.