Job Description

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation and Olympic Suites Agent, where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Key Responsibilities:

• Consistently offer professional, friendly and engaging service to guests and tenants on 12th floor.
• Coordinate Olympic Suites needs and/or requests with Housekeeping and Engineering departments.
• Book and enter requests for reservations, office space and conference rooms.
• Review all group resumes and add billing instructions to all convention guest rooms to ensure accuracy.
• Update reservations ensuring a flawless check in and check out process.

What is in it for you:

• $26.62 per hour.
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide.
• Parking/Commuting Discounts.
• Paid meal breaks with complimentary meals served in our Staff Dining room.
• Learning programs through our Academies.
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance.
• 401K Retirement plans with a 4% match for all colleagues.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Fun, elegant atmosphere with amazing colleagues!

Qualifications

Qualifications:

• Previous customer relations, Front Desk or Reservations experience preferred.
• Previous Property Manager System experience preferred.
• Computer literate in Microsoft Window applications required, especially Excel
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Excellent organizational skills and high attention to detail
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! **\ #BELIMITLESS **