A FASTSIGNS Project Manager, you will be a critical part of ensuring large projects are entered, completed, and communicated with the client. You'll work side by side with our Outside Sales Specialists that are in the field day to day with clients. As they present and approve projects and clients email in projects, you'll be the key point of contact that gets the work done! You will be daily communicating with clients to update them on project status, you'll organize and coordinate outside and inside installations including city permitting, purchase from and source vendors for complex project pieces, and always be the smiling, happy voice and an in-house contact for our awesome customers! You become the voice of the company on many projects as you take on or assist for the Outside Sales Specialists once their projects are approved. This requires that you are smiling on the phone, organized and able to handle many distractions, willing to push things through to completion, and able to plan your day around priorities.
To succeed in this role, you must be detail-oriented and willing to follow checklists and procedures, willing to engage with the customer and spend time learning more about their business and needs, always be looking for further sales opportunities through your conversations, and be willing to assist the whole team with many different tasks as needed.
Our core purpose is to create trust through amazing service, real relationships, and visual solutions.
This is a very disruptive position with many requests and tasks accumulating at one time. The ideal candidate will not be flustered by a large pile of items to complete and will be able to show a proven system for handling multiple requests and prioritizing your needs for the day.
Daily Tasks include:
Meeting daily or communicating daily with 1-2 Visual Communication Experts to identify new quotes and orders that need entered and moved along in the sales process
Working in our Point of Sale system to manage current jobs, enter new quotes and jobs, send information to clients and maintain the due dates and order of importance for projects throughout the life of the jobs.
Monitor email communications with clients and update projects as needed
Call and coordinate installations and dates with clients and vendors to ensure a project is on time and accurate
Assist the Visual Communication Experts with product design-build ideas, acquiring permits as necessary and learning the sales process and ways to enhance the process and presentation
Engaging with clients via email and phone for new orders or processing of existing quotes
Be a key part of the team in our morning work start meetings and identify all your current projects in the works and any needs, questions or updates as needed
Ensure timely payment of projects and follow up on Accounts Receivable invoices as needed
Participate in and offer ideas to the sales team through our weekly sales meeting
Send Thank you notes to high value clients or gifts as needed
Look for ways to always WOW the client - and create a memorable experience, not just a purchase
Occasionally consult with walk-in customers & prospects
Back up the primary phone answerer to ensure customers and prospects are treated with the greatest level of customer care
What you'll need to be successful:
Detail oriented and willing to follow checklists and instructions
Ability to communicate clearly with customers and fellow team members
Confidence to discuss ideas and projects you may still be learning about
Confidence to make recommendations based on opinion and other customer success
Friendly attitude and approachable, enthusiastic personality
Drive and ambition to be a part of a team that hits goal every month
The ability to handle multiple items at one time and keep a running list of items to complete
A strong time management system and a willingness to say "no" or ask what needs to be removed in order to complete the requested work
You'll definitely stand out if you have:
Managed projects or had administrative and organizational experience
Proven inside sales success with numbers / goals reached to discuss
Customer Service background with primarily phone and in person interactions
Great personality that people enjoy interacting with
Sign or Printing Industry Experience - although not required
Organizational skills that have been proven to be useful in past experience
Prior positions requiring an ability to handle multiple tasks accumulating and priority management
Quality check your work regularly vs trying to get it all done with speed
So, are you the right person for this job? If so - answer the questions and complete the steps as presented to you. It's not your traditional method - so please follow instructions. Also, check your SPAM folder as some of our emails end up there in this process and we don't want you to miss out.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.