Customer Service Representative (CSR), Visual Communications Specialist (VCS), Inside Sales AssociateFASTSIGNS of NORTHEAST PHILLY is looking for an energetic individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative approach. FastSigns in a national franchise leader in designing, producing, and installing signs and other visual communications.Our ideal candidate is a detail oriented, outgoing, focused, and motivated PEOPLE-PERSON with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for sales-related and project coordination activities within our FASTSIGNS center and will serve as the first point of contact for walk-ins, emails, and telephone customers. Responsibilities and Duties

The CSR consults and makes recommendations to prospects and clients on various FASTSIGNS solutions

Follows up on new client leads and referrals resulting from telephone, marketing, and email activity

Demonstrates the ability to carry on a business conversation with customers

Prepares estimates and establishes/maintains estimate follow up procedures

Communicates with customers on order status and changes in the production schedule

Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.

Helps as needed with reports, closeout, invoices, and required paperwork

Identifies and resolves customer satisfaction issues

Establishes and maintains effective team relationships with all support departments

Follows all company policies, procedures, and business ethics codes

Assist in sign production as needed

Perform marketing activities to support sales: Create Facebook and Instagram posts, Oversee E-mail campaigns, Respond to customer reviews

Qualifications and Skills

High school diploma or GED required

At least 1 year in retail or inside sales with excellent customer service experience

Experience resolving customer satisfaction issues

Experience working under pressure with multiple tasks/projects

Proficient computer and internet skills

Strong verbal and written communication skills--accurate spelling is essential

Mastery of basic math skills

Strong organizational and time management skills

Benefits

Paid Vacation

Paid Holidays

Ongoing professional development and training

Opportunity to earn bonus pay based on meeting monthly center performance goals

Compensation $14-16/hr with bonus potential if center meets or exceeds monthly sales goals

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.