Job Description: Production Manager
POSITION DESCRIPTION
Under the guidance of the Owner, the Operations Manager performs a wide range of duties related to the physical production of signs including production and installation scheduling, project planning, inventory management, quality assurance and department personnel supervision.
CLASSIFICATION
Exempt
RESPONSIBILITIES
Prioritize workflow; communicate to production staff daily; supervise the production process.
Schedule production board and installation schedule daily.
Perform quality assurance measures pre- and post-construction.
Communicate with other employees and customers in a calm and professional manner; handle production related employee issues.
Manage the inventory purchasing and storage process.
Multi-task—work on different projects simultaneously.
Supervise and/or perform basic and/or more advanced installations.
Keep the production area neat, clean and organized.
Assess and maintain current technology; work with the franchisee to investigate and potentially introduce new technology and equipment to staff.
Train employees on equipment, tools, and efficiency-building methods.
Serve as a backup for overflow production needs.
Serve as a backup in answering the phone and assisting at the front counter if the franchisee, center manager and sales/service employees are not available.
Ensure that all necessary paperwork is completed.
Communicate with other employees regarding timing, extra charges, errors to enable them to keep customer advised of situations.
Adhere to all company policies, procedures, and business ethics codes.
Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
Serve as a backup for answering the phone if the franchisee, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed.
Understand the sales process enough to consult with customers to determine project needs and solutions
TYPICAL PHYSICAL DEMANDS
Ability to stand for long periods of time.
Ability to lift 50 or more pounds.
Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate.
Ability to work under pressure to output high volume, high-quality work.
Ability to use light equipment.
LEVEL OF AUTHORITY
Some supervisory requirements.
Reports directly to the owner.
EEO Statement
Signs One, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, <<Insert your legal company name>> complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Signs One, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FASTSIGNS International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time with or without notice