Benefits:

Bonus based on performance

Company parties

Competitive salary

Paid time off

Training & development

Job Description: Customer service / Inside Sales rep.

POSITION DESCRIPTION Monday through Friday 9:00a.m. to 5:30p.m.

This position is responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding the customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation.

COMPENSATION AND BENEFITS:

$15 to $20 per hour depending on experience.

Sales commission will bonus if achieve Sales Goal.

6 Paid holiday after 6 month of productive performance.

PTO once 12 month of positive performance completed.

WORKING CONDITIONS

Working conditions are normal, an office and a light manufacturing environment.

Working with other team members with positive attitude.

Must be on time with proper casual dressing.

Limited usage of personal phone.

Customer service must be at priority W/O any excuse.

Creative and productive thoughts are welcome.

Must available for work Monday through Friday 9:00 to 5:30.

RESPONSIBILITIES

Serve as the first point of contact for walk-in, email, E-commerce, and telephone customers.

Develop an annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year.

Demonstrate the ability to carry on a business conversation with customers and decision-makers.

Consultative sell and make recommendations to prospects and clients using various products and Brand Standards.

Identify sales prospects and contact these using a “drill down” and “share of wallet” concept.

Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email.

Follow up on new leads and referrals resulting from telephone, marketing, and email activity.

Develop a complete understanding of pricing and proposal models.

Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, and reporting).

Prepare estimates and establish/maintain estimate follow-up procedures.

Communicate with customers on order status and changes the production schedule.

Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after an order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.

Maintain an attractive retail environment (clean, organized, and functional).

Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure the WIP summary is up to date.

Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.

Assist in the implementation of company marketing plans as needed.

Perform market research, competitive shops, and customer surveys.

Identify and resolve customer satisfaction issues.

Establish and maintain effective team relationships with all support departments.

Adhere to all company policies, procedures, and business ethics codes.

Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.

Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.

Serve as a backup for answering the phone if the Franchisee, manager, and sales/service employees are busy assisting other customers. Assist at the front counter as needed.

Understand the sales process enough to consult with customers to determine project needs and solutions.

ADDITIONAL RESPONSIBILITIES

Participate in marketing events such as open house(s) and telemarketing programs.

Assist in the collection of account receivables.

Coordinate shipping schedules and delivery of merchandise and services.

Help other department when get busy.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time with or without notice.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.