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Customer Service Representative

FASTSIGNS #50301

Customer Service Representative

Nashville, TN
Full Time
Paid
  • Responsibilities

    FASTSIGNS of Nashville (Green Hills) is hiring for a proactive and driven Customer Service Rep/Inside Salesperson to join and compliment our established and dynamic team. We are looking for someone who loves helping business owners build their business with signage, and is always up for a challenge.

    In this role, you will often be the initial contact with current and prospective business-to-business clients. Our customers find us through our National Television and Online adveristing, as well as local word-of-mouth for our top rated sign and graphics products. We have a 5.0 rating on Google Reviews, and have an excellent reputation in the Nashville and surrounding areas.

    Responsibilities Include:

    Answering and directing phone calls

    Capturing information to develop thorough estimate

    Preparing estimates

    Responding to emails

    Collaborating with the sales team to attract and retain new clients

    Providing customer support throughout the entire sales process, from initial consultation to order fulfillment

    Troubleshooting and resolving customer issues and concerns

    (Please click link to see more information regarding the position)

    https://www.youtube.com/watch?v=dMx1utwIX-k

    Benefits/Perks:

    Monday thru Friday - 9 to 5 (no weekends)

    Paid Vacation and Holidays

    Performance Bonus

    Ongoing Training and Development Opportunities

    Qualifications:

    Reliable Transportation

    2-3 years of retail or counter sales experience preferred, B2B experience a plus

    Sign, printing or graphic design experience a plus

    Proficiency in Microsoft Office Suite and CRM Software (Salesforce, Hubspot, etc)

    Excellent communication and interpersonal skills

    Great listening and organization skills

    Ability to work under pressure to output high volume, high-quality work

    Ability to work independently

    Strong Organizational and time management skills

    Ideal Candidate:

    Friendly, customer-oriented with professional demeanor

    Naturally curious and solutions oriented

    Notices something that needs to be done and takes care of it

    Works with autonomy once shown and is able to apply that knowledge to similar tasks

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.