JOB DESCRIPTION: Training Manager, FASTSIGNS International Inc.
Summary/Objective The Training Manager is responsible for developing and delivering training to our franchisees, FASTSIGNS centers, and FASTSIGNS International internal staff. This role works with Subject Matter Experts for researching and developing courses. The Training Manager also monitors existing course materials and updates as necessary based on technology and other changes.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Facilitate Training classes as assigned; including but not limited to sign design, production, management, Point of Sale, sales, and other topics. Guide participants through completion of all training activities.
Work with Subject Matter Experts to develop course content and structure.
Participate in department planning meetings and contribute to the department’s goals to ensure that the Training department is meeting the organization’s mission statement, value statement and annual strategic plan.
Keep up-to-date on the latest technology or other changes to maintain and update Training Tools for the FASTSIGNS network.
Plan and participate in the Annual FASTSIGNS International Convention, Outside Sales Summit and other events as necessary.
Contribute to articles for the internal FASTSIGNS publication the “Cutting Edge” as necessary and/or requested.
Submit articles to the weekly internal FASTSIGNS US and UK newsletter “ FASTBrief” as necessary and/or requested.
Create and facilitate live and recorded webinars. Create recorded video training assets. Assist other facilitators as necessary.
Create e-learning instruction to contribute to the University of FASTSIGNS on-line, as well as the Gamification Training Platform app.
Research additional third-party training resources that may benefit the FASTSIGNS network.
Monitor the Online Learning Management System as required.
Work with vendor team and suppliers to ensure that franchisees receive training to sell the products to their fullest ability.
Continuously build positive relationships with team members, other FASTSIGNS International departments, and center owners/employees through professional and proactive communication and partnering techniques.
Schedule and execute field training sessions as appropriate including time frame, target audience, topics and locations.
Field calls from center personnel and franchisees relative to Training.
Contribute to the department’s goals to ensure support for meeting the organization’s mission, key strategic objectives and annual business plan.
Maintain inventory of materials for training classes.
Field travel may be required to support centers and/or franchisees.
Work with field support to ensure that business consultants are able to promote and support new training programs.
Adhere to training budget and manage all resources accordingly.
Teach best practices as deemed by FASTSIGNS International, Inc.
Assist with special projects as assigned by Director of Training, Vice President of Franchise Support and/or Executive Vice President of Franchise Support and Development.
Competencies
Classroom Facilitation
Creative Writing
Project Management
Ethical Conduct
Technical Capacity
Technical Training
Supervisory Responsibility
Not Applicable
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredding and fax machines.
Classrooms may use solvent printers, solvent inks, laminators, power tools, and similar sign production machinery.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use ladders, use hands or fingers to handle or feel objects, and reach with hands and arms. The employee may also be required to load printers, laminators, etc., and may be required to lift up to 60 lbs.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days Monday through Friday, working between the hours of 7:00 a.m. to 6:00 p.m. typically. Occasional evening and weekend work may be required as job duties demand.
Travel
Occasional out of state travel is required as events and circumstances demand. Typically not more than 1 week per quarter.
Required Education and Experience
Strong skills in the Adobe Creative Suite (Adobe Illustrator, Adobe Photoshop, Adobe Acrobat), as well as Google Suite (Google Mail, Google Docs, Google Sheets, Google Forms, Google Calendar) required.
Beneficial software knowledge includes: ONYX RIP Software, CoreBridge Point of Sale, Camtasia Capture, Articulate Storyline, Camtasia, Captivate, Microsoft Office
Excellent organizational skills
Excellent verbal and written communications
Self-directed
Ability to manage multiple projects
Ability to meet deadlines and quality expectations
Proficiency in training others and facilitating training activities (classes, seminars, webinars, etc.)
Additional Eligibility Qualifications
Previous FASTSIGNS center or other sign/printing experience is very beneficial.
Security Clearance (for travel)
Valid driver’s license is required for travel.
EEO Statement
FASTSIGNS International, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FASTSIGNS International, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FASTSIGNS International, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FASTSIGNS International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time with or without notice
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.