The New Center Business Consultant position is responsible for working with our new franchisees prior and post-opening and advising on our brand standards and best practices to grow the business. This position demonstrates and explains to the new franchisee how to understand financial statements, produce finished products, ramp sales, use the training resources available, and how to use the center management software.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Establish relationships with new franchisees when the franchise agreement is executed; establishing the framework for ongoing support.
Contact franchisees weekly or bi-weekly to help provide pre/post-training guidance on pre-training activities such as Operations Business Plan, Learning Management System, locating a bookkeeper, etc. Work with the office team to establish mentor and In-Center training assignments and follow through.
Guide franchisees to create business plans, meet throughout Foundations (when appropriate) to update the business plan, update cash flow/operating budget, etc.
Conduct post-training communication to ensure the opening checklist is complete.
Ensure adherence to company brand standards and guidelines.
Field calls from center sales personnel and franchisees relative to center operations.
Advise franchisees on resources available to them for recruiting, leading, and managing staff.
Establish weekly franchisee accountability calls focusing on sales planning, training, and coaching the franchisee on building sales. Work with the sales development team as appropriate.
Collect and analyze monthly financial statements from new centers.
Focus on reducing the time to exceed breakeven by focusing on budgets, expenses, and cash flow to maximize profits; review the “Sales, Profit and Cash Flow Analysis”.
Identify centers that are struggling within 120 days of opening. Develop a plan to change the course in conjunction with Marketing and Sales Development.
Create written documentation of all center visits, calls, and checklists completed as pertaining to New Centers.
Field travel required to support New Centers, Conversion, and Co-Brand center opening activities (up to 75%).
Conduct pre-opening visits prior to center opening. The visit is sales-focused in nature, spent prospecting, calling on clients, and conducting sales-building activities.
Conduct initial center opening, focusing on operations/sales start-up visits. Ensure franchisee is following the sales plan.
Conduct center follow-up visits within 60-90 days of opening, focusing on building sales, refining franchisee and sales staff’s sales skills. Hold franchisee accountable to sales plan and the activities necessary to drive center sales.
Provide support for FASTSIGNS product lines such as digital signs, promotional products, small format printing, mobile marketing, etc.
Provide exceptional customer service to members of the FASTSIGNS network.
Adhere to the new center budget and manage all resources accordingly.
Participate in the annual Convention, Outside Sales Summit, and other events as necessary.
Submit articles to the FASTBrief newsletter and/or Cutting Edge as assigned.
Edit and maintain manuals as requested.
Teach best practices as deemed by FASTSIGNS International, Inc.
Work with the training team and suppliers to ensure that franchisees receive training to sell the products to their fullest ability.
Contribute to the department’s goals to ensure support for meeting the organization’s mission, key strategic objectives, and annual business plan.
Teach training classes as assigned; including but not limited to Business Planning, Sales, and other topics.
Participate in department planning meetings and contribute to the department’s goals to ensure that the Training department is meeting the organization’s mission statement, value statement, and annual strategic plan.
Continuously build positive relationships with team members, other FASTSIGNS International departments, and franchisees/employees through professional and proactive communication and partnering techniques.
Conduct proactive sales training and coaching for all New Centers.
Implement strategic sales and marketing programs to help franchisees develop, refine, and improve their sales skills. Develop strategies and train franchisees on in-center marketing strategies.
Develop professional skills through the company and industry-related resources.
Interact positively with, and prioritize franchisee needs.
Coordinate travel within company guidelines.
Assist with special projects as assigned.
Competencies
Financial Management.
Strategic Thinking.
Business Acumen.
Ethical Conduct.
Technical Capacity.
Performance Management.
Supervisory Responsibility
Not applicable.
Work Environment
This job operates in two types of environments. A professional office and/or home office environment in which this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredding, and fax machines. The second environment is a light manufacturing environment which includes printers, vinyl cutters, and laminators.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full‐time position, and hours of work and days Monday through Friday, working between hours of 7:00 a.m. to 6:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires up to 75% travel within the United States and Canada. Other international travel may be required.
Required Education and Experience
Strong skills in using Google Workspace / GSuite
Previous experience in a franchise support/coordinator capacity preferred
Excellent organizational skills
Excellent verbal and written communications
Self-directed
Ability to manage multiple projects
Ability to meet deadlines and quality expectations
Sign, print, or visual communications background preferred
Training or management experience a plus
Knowledgeable in social media (LinkedIn, Facebook, etc.) preferred
Additional Eligibility Qualifications
A valid driver’s license.
Security Clearance (for travel)
The Business Consultant is required to maintain a valid driver’s license and a legal US passport for potential international travel.
EEO Statement
FASTSIGNS International, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FASTSIGNS International, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
FASTSIGNS International, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FASTSIGNS International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time with or without notice
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.