Job Description

POSITION PURPOSE

The Warehouse CSR role is responsible for the overall workflow of warehouse order processing and procedures. This role is responsible for ensuring Trading Partners accounts are handled effectively as it relates to capturing orders via ERP and ensuring orders ship timely via carrier routing portals. This includes the processing flow for daily orders, communication of work instructions to the team, providing problem solving support and resolutions, warehouse data entry and invoicing.

COMPANY STANDARDS

In the performance of their respective tasks and duties all FBA International employees are expected to conform to the following:

• Provide excellent customer service to our Trading Partners, both external and internal.

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS

• Route orders via retailer portal or via email and schedule pick carrier pick up.

• Relays work instructions to the floor.

• Processes and complete all assigned work.

• Help associates with problem resolutions pertaining to orders.

• Understanding & compliant of Trading Partner routing guides.

• A-Z outbound order processing.

• Label creation & BOL’s.

• Trading partner timely invoicing via ERP

QUALIFICATIONS

• Good verbal and written communication skills.

• Ability to use and understand software applications.

• Big Box retailer experience in routing via retail portals such as;

  • Target - Partners OnLine

  • Home Depot

  • Big Lots 

  • etc

• Accurate keying skills.

• Experience in MS Office Excel, Word and Internet Explorer.

• Ability to manage multiple activities simultaneously.

• Detail oriented.

•  

  Experience with EDI for inbound and out bound order processing

TRAVEL REQUIREMENTS

• 0% TRAVEL

PREFERENCES

• High School Education or Equivalent required; college degree preferred.

• Ability to speak both English and Spanish preferred.

EQUIPMENT, PHYSICAL WORK & SAFETY REQUIREMENTS

[Amount of physical exertion expended in handling materials, tools, operating machines or equipment. Identify tools, equipment, machinery, materials handled. Indicate % of work time involved.]

_____ Operates tools, machines or equipment. No significant lifting. ( ) If Applicable

_X Operates computers or office equipment in an office environment.

Tools 0% time Used; Equipment 0% time Used; Machinery 0% time Used, Computers / Office Equipment 100 % time Used

Walking _10% time Used Standing _____% time Used Lifting 0% time Used Climbing 0% time Used Pulling 0% time Used Pushing 0% time Used Sitting 90% time Used Cramped or Confided Space 0% time Used

THE 10 RULES OF ENGAGEMENT

1. It’s Us Against Them

2. Realistic Optimism

3. Think Long Term

4. Persistence

5. Listen

6. Work Smarter and Harder

7. Respect Yourself and Others

8. Step Outside Your Comfort Zone

9. What’s Good For One, Is Good For All

10. We Have Trading Partners Not Customer

STATEMENT OF NON-INCLUSIVITY:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Company Description

We are a wholly owned Australian Company, established in 1990 with a head office in Melbourne. Over the past 30 years, we have grown to not only become the largest plastic housewares supplier across the Australian and New Zealand market, but also globally with offices, manufacturing and warehousing facilities in the USA, UK and China. Our brands and diverse, quality product offerings have built a reputation amongst a select group of local, interstate and international retail partners. Our products can be located in many major retailers internationally and easily found in almost every household or workplace. All our products are designed and engineered in house at our Melbourne, Australia studio by our dedicated and motivated design and engineering team. With ongoing research and development, we strive to ensure that each new product is created to suit our customers ever changing needs. We are continuously researching inventive ideas and adding new products to our range that will enhance everyday duties. We promote a passionate, supportive and innovative culture and we do not compromise on the following values: Quality, Integrity and Loyalty. Our Vison is, to organize everyday life by creating and delivering innovative storage and plastic household products at an affordable price. With the rapid growth of our US business, our US headquarters located in Los Angeles is looking for an Accounts and Admin Clerk.