Are you passionate about sales, wellness, and most importantly PEOPLE? Hand & Stone Massage and Facial Spa of Langhorne is expanding our team of spa professionals! Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Candidates with prior spa industry experience or membership-driven sales is a plus, but not a requirement for consideration. Our team members are our greatest asset, and we take pride in providing a safe and nurturing work environment with a strong focus on sales success and the client experience.
About FGG Spa, LLC
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 400 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. FGG Spa, LLC is the largest Hand & Stone franchisee in the system. In just 6 short years, we have expanded to 15 locations across 4 states, and we are still growing! Opportunities for growth within our organization are practically limitless for strong and driven performers! Our Langhorne location is one of our highest volume spas in the region, and in the Top 10 Hand & Stone locations across the country!
Position Summary
Our goal is to provide our clients and members with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards. Our Langhorne spa is one of our highest volume spas in the region, and our Sales Associates must be exceptional multi-taskers, able to handle a busy work environment, without sacrificing the level of service delivered to our clients.
Key Functions of the Role
Provide exceptional service and experience to each client through phone and in-person interactions
Communicate sales promotions and service options with clients
Promote health and wellness benefits of massage therapy and skincare
Membership education and sales
Schedule/Confirm appointments and balance the daily appointment book
Passionately promote products and services with effective, clear communication
Communicate with Service Provider team and maximize appointment book
Computer data entry
Role Requirements
Proven passion for communicating with people and providing consistent, exceptional service
Capability to work flexible hours including mornings, nights, weekends and holidays
Excellent verbal and written communication skills
A fast learner with a positive attitude
Computer proficiency; knowledge of Millennium booking/POS systems is a plus
A strong team player with the ability to work independently under minimal supervision
Excellent organizational skills including attention to detail and multi-tasking
Critical thinking skills, including customer conflict resolution
Have reliable transportation to/from work
FGG Spa, LLC Benefits
Competitive hourly base pay with generous commissions and bonuses - Earning potential is practically unlimited for high performers!
Paid training
Professional and safe working environment
Referral bonuses available
Employee discounts
Opportunity for professional growth