Job Description

THE COMPANY: We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom. THE JOB: You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests. We are looking for someone who provides the best possible customer service to each and every client. A successful Customer Service Representative who can build a rapport quickly with their clients, has a desire to help people, and be a self starter. RESPONSIBILITIES: Serve as the main point of contact for existing clients enrolled in our Debt Management Program Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc. Welcome clients to the program with a introduction call that includes walking them through their online account. Communicate with creditors as needed on behalf of the client Perform other administrative tasks as required REQUIREMENTS: 1-2 years Customer Service Experience. CRM experience Empathy and willingness to assist consumers in experiencing a financial hardship. Courteous Excellent Communicator Ability to multi-task High level of computer skills; typing, ability to learn new software, using multiple programs at once Excellent verbal and written skills Must be detail oriented and organized Highly resourceful and adaptable to changing needs of the business. Bilingual in Spanish/English strongly preferred but not required. Monday - Friday. 8:00am- 5:00pm Good work ethic including a record of punctuality and good attendance. High School Diploma required