Summary: Coordinate with VP Deposit Operations Lead in implementing and carrying out bank policy and procedures with respect to overall deposit operations of First Bank of the Lake. This position’s primary responsibility is to perform a wide range of deposit operations and transaction processing duties.

All positions at First Bank of the Lake require a high level of commitment to exceptional customer service and customer relationship development for internal and external customers. In addition, employees must possess the product knowledge necessary to effectively service and educate customers regarding the benefits of the Bank’s products and services and effectively promote them.

Job Functions:

• Ability to perform all duties of Deposit Operations Specialist I plus…
• Handle Treasury Management setup and maintenance, including ACH Origination, Remote Deposit Capture (RDC), and merchant services.
• Manage retirement account verifications and 5498 reporting.
• Create ‘ Image Replacement Documents ’ (IRDs).
• Process wire transfers (foreign and domestic).
• Respond to legal requests, including levies, garnishments, and estate searches.
• Handle EOY and tax processing.
• Address all inbound and outbound ACH Returns and NOCs.
• Process incoming returns.
• Reconcile any unpostable DDA or Savings transactions.
• Process accrued interest payments.
• Manage dormancy and escheatment activities.
• Review and approve mobile deposits.
• Process debit card requests, compromised cards, limit adjustments, maintenance, and Reg E claims.
• Initiate, support, and troubleshoot online and mobile banking.
• Set up recurring automatic transfers.
• Process and review file maintenance.
• Complete and review name and address changes.
• Respond to audit requests (reports, pull sample documents, etc.)
• Perform occasional product testing.
• Process death notifications.
• Safe deposit balancing and past due notices.
• Fulfill other job-related duties as requested.
• Comply with all bank policies, regulations, and laws applicable to duties and responsibilities.
• Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank.

Job Requirements:

• High school diploma or equivalent required.

• Knowledge and experience with operating a computer (including MS product suite), calculator, and other general office equipment.

• Excellent social and communication skills:

  • Use professional and clear verbal communication skills.
  • High-quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.
  • Ability to add, subtract, multiply, and divide using whole numbers and decimals. Ability to compute rate, ratio, and percentage.

• Ability to multi-task, work in a fast-paced environment and commit to accuracy and timeliness.

• Ability to maintain a calm demeanor while under stress.

• Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from a Supervisor.

• Ability to quickly alternate tasks and priorities.

• Ability to maintain diplomacy and confidentiality.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

EEO Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.

All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.