Role: Responsible for the preparation of periodic loan accounting reports, loan payment processing and administration; reconciliation; administration of insurances, and annual escrow analysis.

**Essential Functions & Responsibilities: **

• _****_Maintains mortgage information including payment postings, import new loans and updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, account research, etc.

• Answers telephone inquiries from members on routine inquiries regarding payoffs, change of owner, note modifications, beneficiaries, taxes and insurance and other details of existing loans.

• Responsible for rotational end of month duties.

• Prepare routine letters to members.

• Performs other job related duties as assigned.

Performance Measurements:

1. To carry out assigned responsibilities with minimum number of errors according to established department standards.
2. To prepare reports in a timely accurate manner.
3. To ensure all data entry for loans made with zero errors.
4. To provide informed, professional and accurate service and support to all members and associates.

Knowledge and Skills

Experience - One year to three years of similar or related experience.

Education - A high school education or GED.

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

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