Job Description

SUMMARY

The successful candidate in the Technical Support Services (TSS) Engineer role provides technical assistance and support to one of FIT Technologies’ clients. The TSS Engineer supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.

ESSENTIAL DUTIES​

• Build and maintain relationships with clients and other team members
• Perform software/hardware upgrades
• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
• Responsible for maintaining daily service calls and for meeting requested SLA time frames based on client expectations
• Provide detailed progress updates in a timely and accurate manner
• Perform routine maintenance following company and vendor standards
• Work to ensure physical cabling infrastructure meets desired standards
• Participate in equipment liquidations

REQUIRED EXPERIENCE AND SKILLS

• Display a professional, reliable, trustworthy, and positive demeanor
• Ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system
• Ability to relay technical information and instruction (in writing and verbally) to clients with varying ranges of technical knowledge and background
• Organizational skills with strong orientation to detail and ability to follow-through on tasks
• Basic understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
• Experience with Microsoft Office applications
• Comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS
• Familiarity with network-based PC operating system deployment
• Ability to maintain confidentiality of information accessed, processed, or stored
• A+, Network+, MTA, MCSA certifications are desirable
• Demonstrated ability to:
  • work and adapt in an evolving-priority environment
  • follow processes and protocols
  • meet deadlines and to manage multiple tasks simultaneously
  • ensure physical cabling meets desired standards
  • learn software tools/applications (e.g. asset tracking and ticketing system)

WORKING CONDITIONS

Working conditions are normal for a technical service environment and will require:

• Reliable transportation and valid driver’s license
• Travel required to Cleveland, OH for quarterly company meetings and professional development training
• May require occasional evening and weekend work
• Must be able to lift/carry 50lbs

TO APPLY

Email Resume and Cover Letter to HR@FITtech.com​

Company Description

FIT offers Managed IT Services to businesses and organizations and provide a full range of services from helpdesk, cybersecurity, and field support to network design, disaster recovery, and strategic technology consultation. FIT’s staff of 100 employees serves as the technology team and IT partner for mid-sized companies, non-profits, healthcare entities, and K-12 schools across Ohio and in 14 other states nationwide. FIT prides itself on a culture of creativity and high performance. As a testament to FIT’s success, the co-founders, staff, and the company have been honored with several accolades for growth, client responsiveness, and community service. FIT operated as a certified female-owned enterprise for many years until becoming an ESOP in 2018. FIT is now a 100% employee-owned company with corporate headquarters in Cleveland, Ohio. FIT Technologies offers a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, parental leave, and a 401k with match, all as part of an award-winning culture. As an ESOP, employees receive shares in the company as part of a retirement benefit. To promote a healthy work environment and provide exemplary customer service, FIT Technologies does not hire tobacco/vape users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.