More information about this job:

Overview:

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 

Responsibilities:

SUMMARY/ RESPONSIBILITIES 

Responsible for implementing complex configuration and set-up of packaged software applications (such as SAP ECC/Business Objects) that impact large areas of the application. Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of packaged software applications. 

Assists as escalation point with complex packaged software application needs. These activities may include resolving called out complex and/or business impacting technology issues. Responding to incident tickets received from the service desk as well as processing change requests. 

Qualifications:

QUALIFICATIONS 

• 5-7+ years of experience supporting packaged applications or other related field 

• Strong verbal and written communication skills. 

• Strong interpersonal skills 

• Ability to coordinate activities with team members and other partners. 

• Excellent customer service skills. 

• Must have a solid work ethic, great time management skills and a positive demeanor 

• Must work independently on a team, or in a leadership role on a team. 

• Solid ability to multi-task and change priorities with effective results 

• Strong knowledge of a business domain area as it relates to the applications. 

• Experience with Structured Query Language (SQL) and Excel 

• Strong analytical and problem-solving skills 

• Strong attention to detail 

• Experience supporting packaged systems such as SAP 

• Finance background preferred

EDUCATION 

Bachelor’s Degree  

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!  

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.