Job Description

FM Industries is recognized as a premier manufacturing solutions provider providing manufacturing services for the semiconductor capital equipment market.  We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings.

DESCRIPTION:

Responsible for managing key customer contacts, and maintaining a long term relationship with accounts.  The ideal candidate will build strong relationships with strategic customers and be able to identify needs and requirements to promote our company’s products and achieve mutual satisfaction.  The goal is to contribute to sustaining and growing our business by achieving long-term success.

ESSENTIAL DUTIES:

· You will act as the key interface between the key customers and all internal teams

· Develop trust relationships with major customers to ensure their confidence

· Acquire a thorough understanding of key customer needs and requirements

· Ensure the correct products are delivered to customers in a timely manner

· Resolve any issues and problems faced by customers and deal with complaints to maintain trust

· Understand how to deliver bad news and a recovery plan

· Prepare regular reports of progress and forecasts using key account metrics

EDUCATION AND/OR EXPERIENCE REQUIRED:

· Bachelor‘s Degree and/or 3-5 years of customer support experience

· Experience in Account Management and display a positive attitude

· Excellent organizational and presentation skills

· Strong account management and relationship building skills

· Initiative to undertake or continue a task or activity without another’s prodding or supervision

· Experience in managing major national accounts

· Highly self-motivated and autonomous

· System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs

· Customer Management

· Negotiation Skills

· Leadership

· Influencing Skills

· Relationship Management

· Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority

BENEFITS: We offer a full complement of benefits including medical, dental, vision, life insurance, long term disability, generous time off plan, and a 401k saving plan with a 30% match!

 FM Industries 2101 W. Roosevelt Street (conveniently located near highways 17 and 10)  Phoenix, AZ 85009

We are moving in 2021! Our new location is near University and 24th Street, just Southwest of the airport.

www.fmindustries.com

Company Description

FM Industries, Inc. is a provider of precision manufactured products and prototypes for high tech and semiconductor industries. Providing development, prototypes, and manufacturing of highly complex systems and assemblies, we specialize in delivering innovative solutions to challenging manufacturing issues.