Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Summary:

The Administrative Support Specialist is responsible for providing a variety of administrative and clerical support, with a focus on supporting Sr management with daily office tasks, managing vendor relationships, and supporting other stakeholders.

Essential Duties and Responsibilities:

· Organize and schedule appointments and meetings.

· Manages and Maintains CRM.

· Assists with the preparation of regularly scheduled reports and ad hoc reports.

· Liaisons for vendor partners.

· Assists with managing vendor and agent contracts.

· Manage agent licensing.

· Assists with travel and event planning.

· Liaisons with IT vendor and assist staff with IT issues.

· Maintains computer hardware inventory.

· Answer and direct phone calls.

· Serves as a backup for policyholder services to include entering payments, issuing certificates, covering the phone and emails, and other items as requested.

· Serves as the liaison for the policyholder services software vendor to include meeting regularly with the vendor to discuss open issues, assisting users with issues by managing open tickets, responsible for upgrades, QA testing, and user functionality and other items as requested.

· Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or equivalent, required. 3-5 years of administrative support, required.

Required Skills/Abilities

Excellent written and verbal communication skills

Strong customer service skills

Computer Skills: strong Microsoft business suite knowledge to include Excel, Word, and PowerPoint. knowledge of Business Objects, Power BI or other report writing tools a plus.

Strong math skills as well as understanding the application of financial formulas.

Excellent organizational skills and attention to detail

Dependable and Punctual

Ability to multi-task and manage workflows in a timely and efficient manner.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level. Occasional travel to other company locations may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Prolonged periods sitting.

· Kneeling to reach storage.

· Ability to lift up to 10 pounds at times.

· Fast-paced environment with constant multi-tasking in a fluctuating environment.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.