$22-25w2 State of WI

3-days onsite, 2-days remote per week.

Address 101 E. Wilson Street, 6th Floor City Madison

State Wisconsin Zip 53703

Our direct client has an opening for a IT Technician 125269

This position is up to 6 months with the option of extension and is located in Madison, WI

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Top skills and years of experience: 2+ years of relevant professional experience in the following:

• Experience supporting various computer types, peripherals, and operating systems

• Basic understanding of network technologies and the OSI model

• Basic understanding of storage technologies and storage arrays

• Basic understanding of image and audio capture technologies

• Experience creating and maintaining hardware or software inventories, user guides, and maintenance schedules

• Ability to provide great customer service, work independently or in a team environment, and prioritize effectively

Nice to have skills:

• Experience with digital workflows related to bulk imaging and audio capture

• Experience with scripting languages and automation tools

• Experience leveraging Optical Character Recognition (OCR)

• Experience with virtualization technologies and concepts

Additional Details:

The Information Technology Department at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency's business systems and automation requirements. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy Chief Information Officer and works closely with IT team members, the Library Archives Museum Collections Division and its Digital Services program area, as well as a number of other departments in the organization to provide expertise and support for a variety of complex technical solutions.

The Technician III position maintains, analyzes, troubleshoots, and repairs specialized systems, hardware, and peripherals used by the Society's Digital Services staff but supported by IT. This position maintains clear documents, guides, and inventories of the various hardware and systems while regularly providing guidance and education to program area staff related to the use of supported applications and equipment. The Technician II also provides regular consultation and guidance related to scripting or automation of recurring tasks, digital workflows, and bulk image or audio capture.

Responsibilities

• Provide daily support of the IT equipment, services, and applications used by the Society's Digital Services program area

• Support and troubleshoot specialized hardware used for digital imaging and audio capture not limited to large format scanners, photography equipment, cassette reels, and microfilm technologies

• Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models

• Provide consultation on optimal use of resources and offer guidance related to the automation of certain workflows used to process digital images and audio

• Act as a liaison between the Digital Services program area and the IT Department assisting to ensure business requirements are met while IT processes, standards, and policies are strictly adhered to

• Act as a primary support resource to Society efforts to establish digital asset management participating regularly in project and implementation meetings

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