This job is 100% on site in Nashville,TN. The candidate must be local.

Our direct client has an opening for an Service Desk 61848

This position is for up to 12 months, with the option of extension, and is in

Work Location:7500 Volkswagen Drive Chattanooga, TN 37421

In Office Position Monday thru Friday

Must be able to lift at least 50 pounds.

Must be able to walk at least 1 Miles daily.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different Organizational Units (OU)

• Able to look up attributes

• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads

• Resetting iTunes accounts

• Resetting network settings

• Backup/Restore device data

Video Conferencing

• Cisco WebEx

• MS Teams

• Cisco Presence video solutions

Network troubleshooting

• Internal vs external

• VPN

• LTE

• Wifi

Application Troubleshooting

• Account permission

• Compatibility settings

• Browser vs installed

Remote support

• MSRA

• RDP

• TEAMs

• Webex

Hardware Deployment

ServiceNow

• Ticket management

• Ticket assignment

Shift 1

8:00 AM 4:00 PM CST work shift

Address

7500 Volkswagen Dr. Chattanooga, Tennessee 37416

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time