100% on-site no remote option. Our direct client has an opening for a Service Desk Personnel 61124 This position is for up to 12 months, with the option of extension, and is in Nashville, TN Desktop Support 25% -Tier 1-2 Support 50% ,Active Directory Management 25% Call Center Support 100% Work Location: 505 Deaderick St., Ste. 500, Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.People/Customer Service skills required Printer Administration and Troubleshooting- Server Print Queue, and local Queues Active Directory Management - Able to navigate Different OUs- Able to look up attributes- Able to reset password and unlock accounts.iOS Management, Support, and Deployment - Setting up new phones/Ipads- Resetting iTunes accounts- Resetting network settings- Backup/Restore device dataVideo Conferencing - Cisco WebEx- MS Teams- Cisco Presence video solutionsNetwork troubleshooting - Internal vs external- VPN- LTE- WifiApplication Troubleshooting - Account permission- Compatibility settings- Browser vs installedRemote support - MSRA- RDP- TEAMs- WebexHardware Deployment ServiceNow - Ticket management- Ticket assignmentEstimated Duration08/04/2023 - 08/04/2024Schedule Work Address505 Deaderick Street Suite 500 Nashville, Tennessee 37243 Monday-Friday Hours/Day7.5 Time Zone CST 8:00 AM -5:00 PM Help desk support Help desk Novice (1-3 Years) No Communication skills both verbal and written Novice (1-3 Years) No

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