** Candidates will be required to work a Hybrid Work Schedule (3 days on-site in Raleigh, NC & 2 days remote). Candidate must work EST Business Hours. **

Our direct client has an opening for a Desktop and M365 Support Analyst position # 724679. This position is for 12+ months, with option of extension, and worked in a hybrid work schedule – 3 days on-site in Raleigh, NC & 2 days remote (must work EST business hours).

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description – Resumes due ASAP –

Description:

Our client is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems

2. Hands-on technical and functional assistance to business and technical users

3. Remote technical and functional assistance to business and technical users

4. Support of the Office 365 environment (administration and usage)

5. Able to support remote PC setup and application installation

6. Will be on-site for a portion of the week to support hands-on users

Required/Desired Skills

Customer service skills - Required - 5 Years

Microsoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage - Required - 5 Years

Desktop support - Required - 5 Years

PC specifications and purchasing - Required - 5 Years

Desktop imaging and installation of applications - Required - 5 Years

Experience supporting IT for employees of the State of NC - Desired - 1Years

Microsoft certifications - Highly desired - 3 Years

Excellent written and verbal communication skills - Required - 5 Years

Experience supporting A/V equipment - Highly desired - 2 Years

Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint - Required - 5 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time