This job is 100% onsite in Augusta, Maine.

Our direct client has a new opening for a Desktop Support 122338

This position is 8 months, with the option of extension, and is in Augusta, Maine.

LOCATION: 100% ONSITE - Augusta

BACKGROUND CHECK: Hire Right Package: B (inc's fingerprinting)

Skill 1: Customer Service

Skill 2: Desktop Support

Skill 3: Inventory Control

Job Description:

Years of Relevant Experience: 3-5 years in the desired environment

Preferred Education: 4-year college degree or equivalent experience

Role Description:

All roles specified in CTS1 plus the following:

• Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility

• Participate in meetings and projects as assigned

• Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.

• Test and evaluate software and hardware products to determine applicability and value to agency operations.

• Actively analyze and evaluate emerging software and hardware technologies/standards.

• Develop appropriate functional and usability standards for the environments.

• Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.

• Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.

• Anticipate, identify, track, and resolve issues and risks affecting own work. Develop contingency plans as necessary.

• Analyze the functional and/or technical impact of new product releases.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

• Determine time estimates and schedule for own work and subordinate contractors/interns to resolve issues in a timely manner.

• Identify and track issues, risks, and action items.

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