Benefits:

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Chick’n Out — Front of House Leadership

Role Summary The FOH Shift Lead supports daily operations by running smooth, consistent shifts, coaching the team, and protecting the guest experience. This role is the first layer of leadership on the floor and ensures all FOH standards, SOPs, and service expectations are met.

Key Responsibilities

Lead FOH shifts with clear communication and strong situational awareness

Run pre‑shift huddles and assign roles based on staffing and volume

Maintain a clean, stocked, organized FOH throughout the shift

Deliver consistent hospitality and resolve guest issues professionally

Support counter service, expo, and dining room flow during peak hours

Complete FOH checklists, line checks, and cleanliness standards

Monitor ticket times and coordinate with BOH for smooth service

Enforce uniform, hygiene, and safety standards

Provide real‑time coaching and support for FOH team members

Document shift issues and communicate updates to leadership

Shift Coverage Expectation

FOH Shift Leads are the first point of contact for FOH call‑outs

Attempt to find coverage before escalating

Cover the shift themselves when no other coverage is available

Communicate call‑outs and coverage outcomes to leadership

Skills & Traits

Strong communicator; calm under pressure

Reliable, consistent, and accountable

Guest‑focused with high personal standards

Able to coach respectfully and correct quickly

Team‑first mindset with leadership presence

Requirements

Full‑time availability (35–40 hours/week)

Weekend and peak‑day availability

Prior FOH or leadership experience preferred

Compensation & Growth

Competitive hourly pay

Performance‑based incentives

Growth path toward FOH Coordinator / Offensive Coordinator roles