Job Description

Receive food and beverage orders from guests. Prepare and serve food and beverages in accordance with established service standards. Operate cash register, complete monetary transactions, and maintain an accurate bank.
Refills, sets/resets, stocks, clears and cleans dishes, glassware, silverware, linens, condiments, beverages, napkin holders and all other related supplies.

• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount
• Promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, departments, and guests
• Demonstrates a courteous, friendly, polite, and congenial and efficient attitude
• Good customer service and communication skills
• Relays guest complaints/compliments to the appropriate supervisor
• Adhere to established company and departmental policies, procedures, and guidelines at all times
• Must always adheres to health & sanitation guidelines
• Knows and adheres to food and beverage policy and procedures
• Maintain establish company and departmental uniform, appearance, and hygiene standards at all times
• Greet and take food and beverage orders from guests, enter orders into Micros, complete cash, credit or comp transactions, and maintain an accurate bank
• Prepare food orders, set trays, and transport food & beverage items to food service areas, guest rooms, to-go order waiting areas and banquet events in an efficient manner and provide excellent quality service
• Delivery of supplies, liquor, beer, ice, requisitions, etc. must be completed as assigned and completed in an efficient, accurate, and timely manner
• Responsible for setting tables including but not limited to proper dressing, napkins, silverware, tabletop condiments, ice buckets, etc.
• Bussing tables and trays from guest rooms or hallways
• Maintain breakdown area
• Completes all established set-up, stocking and closing duties on time
• Must maintain an adequate supply of fresh linens, china, silver, glassware, and other food service accessories (bars, beer car, pump rooms, storage areas, etc.) at all times.
• Refills salt and pepper shakers, napkin holders and all other related supplies
• Maintains a clean, safe, hazard-free environment within area of responsibility
• Clears, clean and resets tables according to procedures
• Cleans area under and around tables and hutches
• Removing dirty room service carts and dishes from guest rooms and hallways
• Trash/recyclable removal, proper transport, disposal, and cleaning of receptacles and other related equipment
• Perform the following cleaning tasks as scheduled in assigned areas including but not limited to glass washer, ice machine, walls, stainless steel, floors, and drains, all trash/recycling receptacles and related equipment, towel dispenser, etc.
• Must be able to work in a fast-paced operating mode.
• Adheres to state liquor laws
• Performs all related, compatible, and miscellaneous duties as assigned by leadership.

Qualifications

• Must be at least 21 years of age
• Able to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for eight hours
• Repeated bending and lifting
• Must be able to lift and carry small and large trays and/or bus tubs weighing up to 75 pounds repeatedly
• Must be able to push/pull full bus carts, dish/glass dollies
• Work areas could have high volumes, diverse clientele, noise, music, minimal lighting, bright lighting, and smoky conditions
• Ability to work in a high-pressure, fast-paced environment
• Ability to handle all types of guest related situations
• Shift assignments may be irregular, and will cover days, nights, weekends, and holidays
• Must be able to pass all Training and Tests associated with job
• Ability to effectively communicate with guests, co-workers, and management
• Ability to effectively communicate in English
• High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.