Job Description

TITLE:                          SALES SUPPORT REPRESENTATIVE DEPARTMENT:            SALES REPORTING TO:          DIRECTOR OF SALES - WEST LOCATION:                  WESTERN US; PNW SUMMARY The ideal candidate is analytical, a people person with excellent communication skills, and possesses the ability to handle multiple projects simultaneously. Additionally, this individual should be extremely organized with superior problem-solving skills, and a willingness to help at all levels. 

ESSENTIAL FUNCTIONS SALES ANALYSIS AND REPORT CREATION 

• Create quarterly retail reports providing insight and highlighting the changes and shifts in the business 
• Run sales reports from Navision, SPINS, and other databases for regular business reviews, sales meetings, executive presentations, pitch meetings, etc. 
• Managing Customer portals such as Retailer portals for item management and sales reporting  
  • Quarterly Customer Reports
  • YOY Reports

   

• Help with sales projections: pull customer lists, purchase histories, analyze ordering trends

SALES CRM MANAGEMENT 

• Act as a point-person for ensuring valid, current, and cohesive information is consistently entered and updated in our sales CRM platform 
• Develop expertise in all data models and tools used in CRM
• Leverage data and business knowledge to drive improvement and usage of the CRM
• Assist the sales team, when needed, to enter information or troubleshoot issues 
• Run reports based on functionalities built into the CRM, analyze for results/trends and report back to Sales Director or Executive management team

MANAGE CUSTOMER PORTALS 

• Utilize Customer Portals for account and item management, new item setups, and sales reports.

SALES SUPPORT 

• Provide price quotes 
• Manage Deviation Letters 
• Facilitate and help with completion of RFPs: manage the collection of data from different departments, organize and complete the documentation, and submit according to deadline
• Assist sales team at customer trade show booths and in-store demonstrations 
• Submit sample requests in the FOODMatch portal 
• Coordinate and help plan National Sales Meetings, Annual Directors Summit, and Summer & Winter Fancy Food Shows 
• Qualify and input in the CRM all leads generated through trade shows, events, and direct inquiries 
• Provide sales data for broker/customer reviews 
• Provide fulfillment reports for specific customers and/or time frames 
• Research special projects

Qualifications

BACKGROUND REQUIREMENTS

• Bachelor’s Degree in business, finance or related field preferred
• 2+ years’ analyst experience and/or customer service experience preferred
• Previous use of a CRM and order tooling skills (Navision) preferred
• Experience in the food industry or a knowledge of the FOODMatch product line is beneficial

SKILL & ABILITY REQUIREMENTS

• Meticulous attention to detail 
• Advanced Knowledge of Microsoft Excel 
• Excellent communication and analytical skills – written and verbal 
• Ability to multitask, prioritize, and work across departments

TRAVEL REQUIREMENTS

• This role requires minimal travel

Additional Information

TO APPLY

• Interested candidates should include a resume AND A COVER LETTER stating your salary requirements
• No phone calls or recruiters, please

FOODMatch offers a comprehensive benefit package and competitive compensation based on experience.  We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need.  All your information will be kept confidential according to EEO guidelines.