Forest Lake Veterinary Hospital

Forest Lake, MN

Looking for a dedicated

Customer Service Representative

Seeking a friendly, fun and welcoming team member to come alongside our family oriented staff as a customer service representative. Work in an environment that not only seeks to provide high quality service and care to patients and clients, but that also encourages growth and learning amongst employees.

Essential responsibilities of the position:

● Greeting and assisting clients and patients promptly with a warm and welcoming tone in a busy and fast paced environment.

● Answer and return phone calls in a prompt and timely manner.

● Scheduling appointments in accordance with company policy.

● Patient check in, patient discharge while ensuring owners have all their questions addressed.

● Effectively handling a variety of emotional and financial communications in a compassionate and professional manner.

Preferred competencies:

● Excellent communication skills

● Computer aptitude

● Answering phones and making phone calls

● Be able to use a copy machine and fax machine

● Be able to use a credit card processor

● Be able to quickly learn VIA, our practice management system to schedule appointments and perform patient check ins, invoicing, payment processing, and client communication

Pay and compensation:

● PTO

● 401 K with employer match

● Uniform allowance

● Medical and dental benefits

● Employee discount

If this sounds like you please submit your resume to office@forestlakevet.com, attention Cassie Lindgren, Practice Manager.