Job Description
The Associate Program Manager is responsible for supporting Program Managers in implementing and managing all program activities. The Associate Program Manager will work cross functionally with internal and external stakeholders to ensure success for our customers programs.
RESPONSIBILITIES OF THIS ROLE:
Provide white glove service to our customers and partners and maintain positive relationships.
Create and provide training to partners and customers on how to use the FORWARD platform.
Support Program Managers in the creation of eligibility criteria, program guidelines, and policies.
Be proactive and find or recommend solutions to partners' and customers' application process issues.
Participate in weekly updates to customers and partners on program activities.
Participate in daily operational huddles to provide internal stakeholder updates and progress on customers/partners programs.
Provide continuous presentations/trainings to partners/customers regarding the FORWARD platform
Create and/or edit content using the FORWARD platform including application questions, landing pages, FAQs, and email & SMS messaging
Qualifications
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
SALARY SCALE: $50,000 - $75,000/yr.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer a full range of employee benefits for our regular full-time employees including: