COMPANY OVERVIEW CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.
KEY RESPONSIBILITIES
Reporting directly to the CBM VP Operations, Sales & Marketing, the General Manager is the heart and soul of one of the company’s CycleBar studios. The General Manager runs the daily operations and long-term strategies of the assigned studio, oversees the Lead CBX and CBX Associates at the studio, and is a key influencer in building the CycleBar brand. This position is integral to the PB Metro team and will participate in company-wide committees and initiatives.
JOB RESPONSIBILITIES Specific responsibilities and duties of this role include the following:
Sales, Lead Generation & Lead Management
Strategically engage in marketing efforts to generate leads for the studio, using grassroots marketing, networking and paid social media campaigns
Follow the LASER process in order to convert leads to members
New member acquisition and converting non-members to membership
Lead the CBX team to meet/exceed specific membership goals at organization and studio level
Calculate month-end commission totals for CBX team and submit to payroll manager
Membership and Rider Relations
Build rapport and lasting relationships with all members
Retain existing members and engage with them in a way that generates referrals
Handle all Rider concerns with a solutions-focused attitude in a timely manner
Schedule special events to delight and retain membership base
CBX Team
Hire and train new CBX Team Members
Manage CBX schedule
Supervise CBX Team Performance and Drive Results
Financial Performance
Collaborate with CB Metro Leadership Team to set monthly, weekly, and daily targets
Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
Understand studio financials and implement expense management techniques for cost savings
Operations
Maintain cleanliness and organization of the studio
Ensure all technology is working and submit trouble tickets when necessary
Schedule repairs and maintenance with handy person or outside expert
Be an expert on all sound systems and back-up system
Leadership/Time Management
Delegate non-essential duties to Lead CBX and CBX team
Schedule and lead monthly and quarterly Lead CBX and CBX team meetings
Collaborate with CB Metro GMs to share best practices and streamline operations and sales processes
Communication - give and receive coaching within sales team and serve as a liaison to filter information to the Executive Team
Merchandise
Change out retail floor and design displays weekly
Oversee inventory on ClubReady and move between studios if necessary
Strategize clearance sales quarterly (Instagram, eBay, bargain bins) to offload stagnant merchandise
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
2+ years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Sales Reps in sales
Ability to manage and drive 2 revenue streams: memberships and retail
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
An affinity and passion for fitness
Solid writing and grammar skills
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Proficiency with computers and Studio software
We have an ongoing commitment to elevate, inspire, and strengthen one another. We embrace humanity… all races, colors, religions, genders, gender identities or expressions, sexual orientations, national origins, genetics, abilities, ages, educations, opinions, cultures, ethnicities, languages spoken, beliefs, sexes, ancestries, citizenships, and marital statuses are welcome. Our community is where you belong.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CycleBar Corporate.