Job Summary:
The Collections Account Manager must possess a strong desire for excellent, professional customer service. The Account Manager performs collection efforts on delinquent accounts. In addition, this team member will process payments from customer who are not delinquent and will be responsible for general customer service questions. This team member has significant contact with customers in a fast-paced environment.
Job Details :
Location: Auto Finance USA - The Key Dealership - Oklahoma City, Oklahoma
Salary Range: $15.00 - $18.00
Level: Entry
Travel Percentage: None
Position Type: Full-Time
Job Shift: Day
Job Category: Entry Level
Job Duties and Responsibilities:
- Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administration
- Review and monitor delinquent accounts daily
- Effectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relations
- Establish and maintain payment arrangements consistent with company guidelines
- Process payments and set customers up on auto debit
- Record all relative information into the collections system regarding collection calls
- Resolve customer problems while applying good customer service and in a timely manner
- Handle general customer service questions while remaining professional and following company policies and guidelines
- Make recommendations to management of accounts needing additional attention
- Initial skip tracing as needed to find location information
- Meet daily goals set for accounts worked and calls made
- Meet Quality and Assurance standards for calls monitored
- Perform other duties as assigned
- Ability to work overtime based on the needs of the company
- May assist in other related departments as required by business needs
Physical Job Description:
- Verbal and written communication 8 to 9 hours each scheduled work day
- Sitting and standing positions 8 to 9 hours each scheduled work day
- Air controlled environment, florescent lighting, and natural lighting
- Close proximity to computer screens
- Ability to work within fluctuating background noise and movement
- Taking phone calls for 8 to 9 hours each scheduled work day
Qualifications :
- Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammar
- PC skills. Strong typing and Internet navigation skills required
- Strong communication and customer service skills
- Strong problem solving skills and has the ability to multi-task
- Must have the ability to work and adapt in a changing environment
Frayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.