Duties

• Greet guests upon arrival and provide a warm welcome.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing procedures.
• Assist with night audit duties as required.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Provide information about local attractions, services, and amenities.
• Uphold hotel policies and procedures to ensure guest satisfaction.

Requirements

• Previous experience in a front desk or hospitality role is preferred.
• Strong phone etiquette and communication skills are essential.
• Multilingual or bilingual abilities are a plus to cater to diverse guests.
• Knowledge of hospitality management principles is beneficial.
• Familiarity with hotel management software is an advantage.
• Ability to work flexible hours, including nights and weekends as needed. (7:00 am to 3:00 pm, 3:00 pm to 11:00 pm and 11:00 pm to 7:00 am)
• A friendly demeanor with excellent interpersonal skills to interact effectively with guests and staff.
• Attention to detail and strong organizational skills are required.
• PMS EXPERIENCE