Customer Service

Non Remote Position.

Job Type: Full-time Mon-Fri 8-5pm

1st Year Salary $35,568 ($17.00 hr)

2nd Year Salary $39,500 ($19.00 hr)

After 12 Months Medical commences.

Office located Downtown Dallas TX

Frontier Tech Services (Appliance Repairs) is looking for a candidate to train on daily work activities that include scheduling, appointment setting, customer service, purchasing and ordering, accounting, shipping and receiving, repair diagnostics and other duties that will be part of the daily responsibilities associated with this job offer, experience a plus. Ideal candidate will need to have good customer service skills over the phone when dealing with customers. candidate will assist technicians that work in the field of refrigeration. Frontier Tech Services (Dallas, TX) specialize's in In Appliance Warranty repair work for our customers.

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Identify the reason for the customer’s call, collect relevant information and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively