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Child Protective Services Case Manager

Virginia Beach, VA | Full-Time

About the Role

The Virginia Beach Department of Human Services (VBDHS) is seeking a dedicated and compassionate Social Work Professional to join our Child Protective Services team.

In this role, you will work under the supervision of a Human Services Supervisor to provide case management services to children and families involved in CPS investigations or family assessments. This position plays a critical role in ensuring child safety, strengthening families, and supporting long-term stability.

What You’ll Do

As a CPS Case Manager, you will:

• Provide case management services to families facing complex challenges
• Assess child safety and make well-informed decisions to protect children
• Conduct in-home visits and engage families in community settings (homes, schools, hospitals)
• Facilitate family partnership and team meetings to build trust and collaboration
• Develop and implement strengths-based service plans with families
• Refer families to community resources, including Family Assessment & Planning Teams (FAPT)
• Conduct initial and ongoing assessments of foster homes
• Respond to child abuse/neglect allegations, including after-hours on-call rotation
• Provide crisis intervention and support during emergencies
• Maintain accurate documentation in digital case management systems
• Collaborate with supervisors, attorneys, and multidisciplinary teams
• Prepare court reports, attend hearings, and testify in court as needed
• Ensure monthly face-to-face contact with all family members
• Assist with aftercare planning and permanency outcomes
• Intervene in high-risk situations, including removal of children when necessary

What We’re Looking For

Minimum Qualifications:

• Bachelor’s degree in a human services-related field (e.g., Social Work, Psychology, Sociology, Counseling, Family & Child Development), OR
• Bachelor’s degree in any field plus at least 2 years of relevant human services experience

Additional Requirements:

• Valid driver’s license
• Ability to work after-hours on-call rotations
• Strong assessment, communication, and decision-making skills
• Ability to manage sensitive situations with professionalism and empathy

\#IDEM