Do you have a passion for making a difference in the lives of others?

Are you someone who sets and achieves goals?

Do you want to work for a patient care organization that is committed to the health and wellness of individuals of all ages?

FYZICAL Therapy and Balance Centers is in search of a full time, Client Care Specialist.

The Client Care Specialist position involves entering patient data, patient scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor with client and team member interactions. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling and multitasking.

Essential Duties and Responsibilities

Greets and directs clients, salespeople, and visitors.

Answers telephone and either responds to inquiry or directs caller to appropriate personnel.

Schedules appointments and enters appointment dates and time into computerized scheduler.

Records when appointments have been filled or canceled.

Tracks referral sources of patients and conversion of referrals into appointments.

Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed.

Contacts clients insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits.

Receives payments for services provided.

Performs other miscellaneous administrative tasks as directed.

Key Skills & Attributes

Ability to proactively and independently handle complex scheduling to maximize therapists' productivity

Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system

Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients

Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers

We provide 100% employer paid health, dental and vision insurance for every eligible employee.

We also offer supplemental insurance with AFLAC and 401K Plan.

FYZICAL Therapy and Balance Centers is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and athletic training services. We are a value driven, hospitality-based organization seeking to provide the highest caliber of rehabilitative services possible.

Be a part of changing people’s lives for the better.