Launched in 2014, FYZICAL is a progressive, innovative franchisor and operator of physical rehabilitation centers that provide patients with physical therapy programs for rehabilitation, balance, medical-based fitness and pain management. The fastest growing physical therapy company in America, we are setting a new benchmark for the highest level of care. With locations across the country, our market is exploding with opportunities. From cutting edge sports medicine and orthopedics, to vestibular and balance retraining, we are the company to accelerate your professional growth.
Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science and healthcare. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place!
We are currently seeking a Franchise Support Associate (FSA) who will work under the direction of the Franchise Operations Manager and in coordination with our Franchise Regional Consultants. This role will support and train franchisees in overall business growth and aid in the development of business goals. The FSA will collect and accurately transmit franchisee performance data proficiently to the Franchise Management System. The FSA will provide continuous, unprecedented guidance and support to all new franchisees through collaborative training, while striving to strengthen relationships and aid in their achievement of business goals and growth through solid business development guidance.
The FSA is responsible for working to retain and strengthen our franchises while reinforcing our culture and adhering to company standards and procedures. The Franchise Support Associate will demonstrate value and leadership behaviors to include the ability to act independently, multi-task and manage multiple projects and priorities that build positive business relationships with Franchisees. This is a key role in the overall management and strategic development of franchises and owner relationships. The Franchise Support Associate works with the entire Operations team to coordinate and deliver on-site and remote support to assigned franchisees.
ESSENTIAL FUNCTIONS
Ensure efficient and effective coordination through the onboarding and ongoing integration of the new franchisee into company.
Effective oversight of all tasks related to efficient opening of new locations, to include onsite support.
Manage relationships with key personnel, provide continuous operational support and provide feedback to senior leadership on needed improvements.
Oversight of the steps involved to ensure compliance with the Brand Excellence Review as it relates to interior and exterior design and implementation of proprietary technologies and reporting systems.
Maintain regular communication touchpoints with the Franchise Operations Manager and the associated Franchise Regional Consultant and provide feedback to senior leadership on the status of opening, conversion and system integration.
Responsible for managing multiple franchisee accounts, often being the face of FYZICAL support, operations and compliance.
Analyze franchisee performance and provide feedback, guidance, training and encouragement in order to impact results.
Carry out action plans developed by the Franchise Regional Consultants and assist the franchisee in the management of projects including appropriate delegation, setting and managing deadlines, and task completion.
Provide ongoing training and deliver project management support to ensure optimal performance in projects to include but not limited to:
EMR software training
Management reporting
Learning Management Support
Royalty timelines
Financial reporting and submission
Marketing plan implementation
Management/tracking of franchise KPI’s to ensure best practices demonstrated.
Guide clinic leadership on additional training resources regarding recruitment, retention and training of support staff to include: mentor program, certification/education programs, residency and clinic leadership training.
Escalating and resolving areas of concern as raised by franchisees.
Updating the FRM/CRM and ensuring account communication is efficient and effective.
Strong interpersonal skills and ability to build rapport with clients.
Conduct and attend regional meetings for assigned region.
Develop and implement solutions and processes to achieve desired operational results to move the business forward and enable growth.
Requires excellent organizational and interpersonal skills.
Ability to proactively prioritize needs and effectively manage time.
Ability to communicate candidly and effectively, both written and orally.
Comfortable handling multiple projects/issues with a high degree of complexity and be able to prioritize to provide the biggest impact regarding customer service.
Aptitude to think critically to appropriately assess situations and make decisions and/or recommendations accordingly.
QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS• Degree/certification in business, education, project management, accounting, finance, marketing, healthcare or healthcare administration is preferred. • Proficient in: Outlook, Excel, Word, SharePoint, Adobe DC, and QuickBooks.• Working knowledge in G-Suite, iWork, and cloud-based data file sharing.• Experience in Franchise Management Software preferred. • Schedule flexibility and ability to travel up to 75%.• Eligible Driver’s License and valid automobile insurance.
EXPECTED WORK HOURSAbility and means to travel on a flexible schedule as needed as domestic travel within the designated region is required. Travel may be by air and/or auto. Valid driver’s license is required. Proof of liability and property damage insurance on vehicle if privately owned vehicle is used for local travel is required.
Competitive salary, lucrative performance based bonus plans.We provide a full benefit package, 100% Employer paid Health, Dental and Vision Insurance.Supplemental Insurance with AFLAC. Bonus Incentive Plan.401k.
As a young health and wellness company we are experiencing hyper growth. In 2018, we ranked #3 in Entrepreneur Franchise 500 and were ranked #156 by Inc 500, Fastest Growing Companies in America, two years in a row. Our concept's attractiveness is attributable to our focus on integrated and comprehensive wellness and our proprietary techniques addressing balance and vestibular disorders.