Do you have a passion for making a difference in the lives of others? Do you want to join a team with that same passion?

Are you someone who sets and achieves goals? Do you want to work for a patient care organization that is committed to the health and wellness of individuals of all ages? FYZICAL Therapy and Balance Centers in Santa Cruz, CA is in search of a part-time, client care specialist. The position involves client scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor in client and team member interactions. Summary Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed.

Essential Duties and Responsibilities include the following (other duties may be assigned):

Greets and directs clients, salespeople, and visitors.

Answers telephone and either responds to inquiry or directs caller to appropriate personnel. Schedules appointments and enters appointment dates and time into computerized scheduler. Records when appointments have been filled or canceled. Tracks referral sources of patients and conversion of referrals into appointments. Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed. Contacts client insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits. Receives payments for services provided. Key Skills & Attributes include:Ability to proactively and independently handle complex scheduling to maximize therapists' productivity Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers *************************************************************************************************** FYZICAL Therapy and Balance Centers is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and athletic training services. We are a values driven, hospitality based organization seeking to provide the highest caliber of rehabilitative services possible. Be a part of changing people’s lives for the better!