Do you have a passion for making a difference in the lives of others? Do you want to join a team with that same passion?
Are you someone who sets and achieves goals? Do you want to work for a patient care organization that is committed to the health and wellness of individuals of all ages?
FYZICAL Therapy and Balance Centers in Santa Cruz, CA is in search of a full-time, Office Manager.
Summary
Manages and executes a variety of general office activities by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greets and directs clients, salespeople, and visitors.
Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
Schedules appointments and enters appointment dates and time into computerized scheduler.
Records when appointments have been filled or canceled.
Tracks referral sources of patients and conversion of referrals into appointments.
Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed.
Contacts client insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits.
Receives payments for services provided.
Develops, evaluates, implements, and revises policies and procedures related to billing and reimbursement activities.
Ensures accounts receivable records are maintained in a confidential manner and in accordance with standard accounting procedures.
Monitors accounts sent for collection and reimbursements from insurance companies and other third party payers.
Reviews, monitors, and evaluates third party reimbursement compliance and researches variances.
Keeps abreast of all reimbursement billing procedures of third party and private insurance payers and government regulations.
Prepares reports, statistics, and surveys related to billing, collections, and reimbursements.
Identifies inefficiencies throughout the workplace and presents and implements plans and solutions for best practices.
Is a student of leadership, professional, and personal growth. Leads by example in all areas.
Analyzes and organizes productivity through proficient use of appropriate software applications.
Researches and develops resources that create timely and efficient workflow.
Key Skills & Attributes include:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Project Management Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Innovation & Adaptability Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets other’s attention.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Speaks clearly and persuasively in positive or negative situations; listens to others and gets clarification when needed; Responds well to questions.
Written Communication Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Leadership Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions and others; Accepts feedback from others; Gives appropriate recognition to others.
Business Acumen Understands business implications of decisions; Displays orientation to profitability. Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness Works within approved budget. Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Strategic Thinking Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality & Quantity Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree (B. A.) from Four Year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills To perform this job successfully, an individual should have knowledge of Email, Excel, Word, Database software; and be comfortable in navigating and generating reports out of various applications.
Other Qualifications
50% of this job lies in the ability to work independently and offer productive solutions for process improvements to increase schedule maximization, billing reimbursements and overall productivity and profitability.
Ability to maintain a flexible work schedule including early morning, late evening, and weekend hours as needed.
At times, this position requires hours in excess of 40 hours per week.