Therapy and Balance Centers of Saginaw

Do you have a passion for making a difference in the lives of others? Do you want to join a team with that same passion?

Are you someone who sets and achieves goals?

Do you want to work for a dynamic, patient care organization that is committed to the health and wellness of individuals of all ages?

FYZICAL Therapy and Balance Centers of Saginaw is in search of a part-time, client care specialist. The position involves client scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor in client and team member interactions.

FYZICAL Therapy and Balance Centers is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and athletic training services. We are a values driven, hospitality based organization seeking to provide the highest caliber of rehabilitative services possible.

Be a part of changing people’s lives for the better.

FYZICAL Therapy & Balance Centers of Saginaw

What’s it like to be a part of the FYZICAL team? Challenging. But not because you can’t help your client improve for lack of technology or because your ideas got lost in management. It’s challenging because pushing yourself and your clients beyond expectations, beyond ‘good enough’ is hard.

We’re a high energy team, we treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. Our people are our greatest asset – we hire individuals who are professional and respond to advances in research, technology, science and health care. In exchange, our team provides a superb working environment, and unique and exciting possibilities for expansion.

Client Care Specialist Job Description

“We are what we repeatedly do. Excellence, then, is not an act but a habit.”

-Aristotle

“Nobody cares what you know until they know how much you care.”

-John Maxwell

Summary Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Schedules appointments and enters appointment dates and time into computerized scheduler.

Records when appointments have been filled or canceled.

Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled.

Telephones or writes patients to remind them of appointments.

Greets and directs patients, salespeople, and visitors.

Answers telephone and either responds to inquiry or directs caller to appropriate personnel.

Assist with other medical office needs, including registering patients and receiving payments for services provided.

Adheres to company’s policies and procedures.

Adheres to company’s values statement and social contract.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Design – Demonstrates attention to detail.

Problem Solving – Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tried new things.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Judgement – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages completing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Commits to working Saturdays and/or Sundays or an intermittent basis as needed; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Other Skills and Abilities

50% of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Other Qualifications

Friendly, outgoing personality with pleasant disposition who cares about others.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk to hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities require by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.