Job Description

RESPONSIBILITIES

• Triage incoming phone calls and email requests.
• Classify and assign tickets to appreciate technicians.
• Provide level 1 support such as password resets and other pre-defined processes
• Monitor for timely resolution of tickets
• Facilitate white glove IT service for medical providers.
• Take on other office work as needed.

SKILLS AND EXPERIENCE

• Have worked in an outpatient clinical environment
• Have experience working in EMR systems as an end-user
• Ability to multi-task
• Customer service aptitude